Terms of Service

1. Service Description

Haisem provides AI-powered document processing services for UK accounting professionals. We extract data from invoices, receipts, and financial documents, then deliver categorised reports via email with CSV exports.

Our service includes OCR processing, field extraction, UK VAT categorisation, and nominal code assignment suitable for import into accounting software such as Xero, QuickBooks, Sage, and others.

2. Subscription & Billing

• Standard Plan: £49/month with 14-day free trial
• Up to 1,000 documents per month included
• Payment processed via Stripe
• Credit card required to start trial
• Trial converts to paid subscription unless cancelled
• Cancel anytime through Stripe billing portal

Price Changes:

We reserve the right to change pricing with 30 days' notice via email. Current subscribers keep their existing rate until their next billing cycle after the notice period. Price changes may reflect fair usage adjustments based on document complexity, processing costs, or other operational factors.

3. Acceptable Use & Fair Usage

You agree to:

• Upload only documents you own or have permission to process
• Not upload illegal, malicious, or inappropriate content
• Not abuse system resources or attempt to circumvent rate limits
• Not reverse engineer, decompile, or attempt to extract our proprietary methods

Fair Usage Policy:

The 1,000 documents/month limit assumes typical invoice and receipt processing. We reserve the right to review accounts that consistently upload unusually large files (over 30MB), extremely complex multi-page documents (50+ pages), documents requiring excessive processing time, or exhibit usage patterns that significantly exceed normal operational parameters.

In such cases, or in other circumstances we have not specifically anticipated but which place unusual strain on our infrastructure or costs, we may contact you to discuss appropriate usage, alternative pricing arrangements, or service modifications. We aim to handle such situations reasonably and in good faith.

4. Data & Privacy

• Original documents are deleted immediately after processing
• Extracted data is retained for 90 days to support your usage
• All data handled in compliance with UK GDPR
• See our Privacy Policy for complete details
• You retain all rights to your uploaded documents and extracted data

5. Service Availability

• We provide the service on a best-effort basis
• Typical processing time is 2-3 minutes but not guaranteed
• We may perform maintenance with reasonable notice when possible
• No uptime guarantees or service level agreements (SLAs) provided
• We are not liable for service interruptions or delays

6. Intellectual Property

• You own all rights to documents you upload and data we extract
• We own all rights to the Haisem platform, software, and processes
• Our brand name, logo, and materials are protected by copyright
• You may not copy, reverse engineer, or create derivative works of our service

7. Limitation of Liability

The service is provided "as is" without warranties of any kind. We make no guarantees regarding:

• Accuracy of extracted data (always review reports before importing)
• Fitness for any particular purpose
• Uninterrupted or error-free operation

To the maximum extent permitted by UK law, we are not liable for:

• Any direct, indirect, or consequential damages from using our service
• Errors in extraction or categorisation
• Loss of data, profits, or business opportunities
• Issues arising from incorrect imports into accounting software

You are responsible for reviewing all extracted data before importing it into your accounting systems. Our service is a tool to assist data entry, not a replacement for professional judgment.

8. Account Termination

• You may cancel your subscription anytime via the Stripe billing portal
• Cancellation takes effect at the end of your current billing period
• We may suspend or terminate accounts for Terms of Service violations
• We may terminate with 30 days' notice for any reason
• Upon termination, your data will be deleted per our retention policy

9. Changes to Terms

We may update these Terms of Service from time to time. Significant changes will be notified via email at least 30 days before taking effect. Continued use of the service after changes constitute acceptance of the new terms.

10. Governing Law & Disputes

These terms are governed by the laws of England and Wales. Any disputes will be handled through the courts of England and Wales.

For questions or concerns about these terms, contact us at info@haisem.co.uk

11. Contact Information

Haisem
Email: info@haisem.co.uk
For support, billing queries, or terms questions.